Furniture FAQs – Serving Melbourne, Palm Bay, and All of Brevard County, FL

We’ve compiled answers to the most common questions our customers ask. Whether you're shopping for coastal-inspired furniture, Murphy beds, or American-made quality, we’re here to help every step of the way — online and in person.

🛍️ Shopping & Showroom Experience

• Can I see the furniture in person before buying?
  Yes! Visit our 10,000 sq ft showroom in Melbourne, FL. We’re open Monday–Saturday, 10am–6pm.
• What makes Atlantic Fine Furniture different from big chain stores?
  We’re local, family-owned, and committed to American-made quality, coastal style, and zero-pressure service.
• Do you accept promo codes?
  Yes, during major sales or events. Follow us on social or sign up for emails for exclusive offers.
• Is your showroom your only location?
  Yes — our sole location is in Melbourne, FL, and we serve all of Brevard County and beyond.

📦 Delivery & White-Glove Service

• Do you deliver locally and nationwide?
  Yes — local curbside and white-glove delivery available. We also coordinate in-state and out-of-state delivery.
• What are your delivery options?
  Curbside delivery starts at $49. Full white-glove delivery is $199 and includes setup, placement, and packaging removal.
• How long does delivery take?
  In-stock items typically deliver within 1–5 business days. Custom orders vary by vendor and destination.
• Do your drivers offer setup?
  Yes — our team provides in-home placement, light assembly, and full cleanup as part of our white-glove service.

💬 Design Help & Customization

• Can I get help selecting furniture?
  Yes! We offer complimentary in-store design help to fit your space and style.
• Do you offer home design consultations?
  Yes — we offer in-store consultations and can arrange house calls for qualifying projects.

💳 Financing, Payments & Layaway

• Do you offer financing?
  Yes — through Synchrony, Snap, and Shop Pay. Available in-store and online.
• Can I finance my online order?
  Yes. Choose Shop Pay at checkout to apply.
• What payments do you accept?
  We accept all major credit cards, debit, cash, and Shop Pay online. In-store financing also available.
• Do you offer layaway?
  Yes — ask in-store for layaway terms and requirements.

🔁 Returns, Cancellations & Changes

• What’s your return policy?
  Returns accepted within 7 days for store credit on unused, stocked items. Special/custom orders and clearance are final sale.
• Can I cancel or change my order?
  You can cancel within 24 hours. Changes are possible before the order is processed — call us ASAP at (321) 428-4856.
• Can I update my shipping address?
  Yes — contact us before shipment. Changes cannot be made once the item is in transit.

🛠️ Protection Plans & Support

• Do you offer furniture protection plans?
  Yes — 5-year Guardsman plans available on most items at purchase.
• What’s not covered by the plan?
  Damage from misuse, commercial use, or acts of nature. Full terms available at purchase.
• Can I extend my protection plan?
  No — plans must be purchased at time of sale.
• Do you offer replacement parts?
  Yes — contact us with your order details and we’ll check availability with the manufacturer.
• What if my item arrives damaged?
  Report any damage at delivery. We’ll handle repairs or exchanges as needed.
• Do you offer support after the sale?
  Yes — our team is here to help with product care tips and part support when available.