We’ve compiled answers to the most common questions our customers ask. Whether you're shopping for coastal-inspired furniture, Murphy beds, or American-made quality, we’re here to help every step of the way — online and in person.
🛍️ Shopping & Showroom Experience
-
Can I see the furniture in person before buying?
Yes! Visit our 10,000 sq ft showroom in Melbourne, FL. We’re open Monday–Saturday, 10am–6pm. -
What makes Atlantic Fine Furniture different from big chain stores?
We’re local, family-owned, and committed to American-made quality, coastal style, and zero-pressure service. -
Do you accept promo codes?
Yes, during major sales or events. Follow us on social or sign up for emails for exclusive offers. -
Is your showroom your only location?
Yes — our sole location is in Melbourne, FL, and we serve all of Brevard County and beyond.
📦 Delivery & White-Glove Service
-
Do you deliver locally and nationwide?
Yes — local curbside and white-glove delivery available. We also coordinate in-state and out-of-state delivery. -
What are your delivery options?
Curbside delivery starts at $49. Full white-glove delivery is $199 and includes setup, placement, and packaging removal. -
How long does delivery take?
In-stock items typically deliver within 1–5 business days. Custom orders vary by vendor and destination. -
Do your drivers offer setup?
Yes — our team provides in-home placement, light assembly, and full cleanup as part of our white-glove service.
💬 Design Help & Customization
-
Can I get help selecting furniture?
Yes! We offer complimentary in-store design help to fit your space and style. -
Do you offer home design consultations?
Yes — we offer in-store consultations and can arrange house calls for qualifying projects.
💳 Financing, Payments & Layaway
-
Do you offer financing?
Yes — through Synchrony, Snap, and Shop Pay. Available in-store and online. -
Can I finance my online order?
Yes. Choose Shop Pay at checkout to apply. -
What payments do you accept?
We accept all major credit cards, debit, cash, and Shop Pay online. In-store financing also available. -
Do you offer layaway?
Yes — ask in-store for layaway terms and requirements.
🔁 Returns, Cancellations & Changes
-
What’s your return policy?
Returns accepted within 7 days for store credit on unused, stocked items. Special/custom orders and clearance are final sale. -
Can I cancel or change my order?
You can cancel within 24 hours. Changes are possible before the order is processed — call us ASAP at (321) 428-4856. -
Can I update my shipping address?
Yes — contact us before shipment. Changes cannot be made once the item is in transit.
🛠️ Protection Plans & Support
-
Do you offer furniture protection plans?
Yes — 5-year Guardsman plans available on most items at purchase. -
What’s not covered by the plan?
Damage from misuse, commercial use, or acts of nature. Full terms available at purchase. -
Can I extend my protection plan?
No — plans must be purchased at time of sale. -
Do you offer replacement parts?
Yes — contact us with your order details and we’ll check availability with the manufacturer. -
What if my item arrives damaged?
Report any damage at delivery. We’ll handle repairs or exchanges as needed. -
Do you offer support after the sale?
Yes — our team is here to help with product care tips and part support when available.
