Refund policy

Returns & Exchanges

We'd rather help you choose right the first time — that's why we put so much into the showroom, swatches, and fit checks. Here is exactly how returns work, in plain language.

The basics (stocked items)

  • 30 days. Anything we stock may be exchanged, or returned for store credit, within 30 days of delivery or pickup.
  • Items must be clean, undamaged, smoke-free, and in resalable condition.
  • We do not offer cash refunds on furniture. Exchange or store credit — your choice.
  • Delivery fees are non-refundable, and return pickup is billed at our standard delivery rate.
  • Clearance and floor-model items are sold as-is and are final sale.

Custom and special orders — final sale

Custom and special orders are built or brought in just for you, so they are final sale — no returns, no exchanges. Your deposit secures the order. Before we order, you approve everything in writing: fabric, finish, dimensions, and configuration.

Damaged or defective — that's on us

If anything arrives damaged or defective, it's 100% on us. Tell us within 48 hours of delivery (photos help): we repair, replace, or exchange it at no cost to you. Your choice of remedy where options exist. This applies to every category, including final-sale items.

Mattresses — 100-Night Comfort Exchange

Sleep on your new mattress at home. If it's not right after 30 nights, exchange it once for a better fit — or take store credit.

  • Sleep on it at least 30 nights first (real break-in matters).
  • One exchange per purchase. A mattress protector must be used from night one — a stained or soiled mattress can't be exchanged.
  • If you exchange to a lower-priced mattress, the price difference is not refunded or credited. If you exchange up, you pay the difference.
  • Your first exchange is free — no swap fee. We deliver the new mattress and pick up the original in the same trip.
  • Floor models and clearance mattresses excluded. Delivery fees non-refundable.

Lift chairs & recliners — Right-Fit Promise

Bring the person the chair is for — or their measurements — and we'll fit the chair to them. If the fit is still wrong within 14 days, the first exchange is on us.

  • The free exchange applies when we did the fit consult (in the showroom or by measurement sheet) before purchase; otherwise standard exchange terms apply.
  • Exchange only; chair must be clean and undamaged.
  • Exchanging to a lower-priced chair does not refund or credit the difference. Exchanging up, you pay the difference.
  • We service what we sell: if the motor or mechanism fails under the manufacturer's warranty, you call us — we coordinate the repair. No factory 800-number runaround.

Murphy cabinet beds shipped nationwide

Murphy cabinet beds ordered online for nationwide delivery have their own 30-day terms, shown and accepted at checkout: see our Online Order Terms & Return Policy. These online-order terms apply to murphy cabinet beds only.

Custom upholstery — certainty before, craftsmanship after

Custom upholstery is final sale (see above). Before you commit: take-home fabric swatches are available to local customers (returned to the store, please), you sign off on the full written spec, and your quote is locked for 30 days. After delivery: if a seam, frame, or mechanism fails from workmanship, we repair or re-do it at no charge for one year from delivery. Wear, pets, stains, and fabric-choice regret aren't workmanship.

Delivery

White-glove delivery (in-home placement, setup, packaging removal, by our own team) is a $199 service — free within 60 miles of our Melbourne showroom when you order online or mention our website offer in the showroom. Beyond 60 miles we quote statewide Florida and select nationwide delivery. Furniture haul-away is available as a paid add-on; old-mattress removal is free with any mattress delivery. Delivery fees are non-refundable.

Questions? Call or text (321) 428-4856 — a real person in Melbourne answers.