Online Order Terms & Return Policy (v2026-07-16)
You accept these terms at checkout. They apply to orders placed on atlanticfinefurniture.com. In-store purchases follow the terms on your sales ticket and our Returns & Exchanges policy.
1. If it arrives damaged or defective — 100% on us
Inspect your delivery. Report damage or defects within 48 hours of delivery with photos (reply to your delivery email or text (321) 428-4856). We make it right at no cost to you: replacement parts, a replacement unit, or an exchange — your choice. This promise applies to every online order, including final-sale items.
2. Murphy cabinet beds (nationwide shipping) — 30 days to change your mind
These terms apply to murphy cabinet beds only — the only category we currently ship nationwide.
- 30 days from delivery to return or exchange.
- Unopened (still freight-packaged): refund minus actual return freight (typically $300–450).
- Opened: refund minus actual return freight and a 15% restocking fee.
- Opened bundle gift items (sheets, pillows, mattress protector) are not returnable for hygiene reasons.
- Exchanges (different model or finish) are arranged case-by-case — call us first; it's usually cheaper for you than a return.
3. All other online orders
- Stocked items: exchange or store credit within 30 days of delivery, in clean, resalable condition. No cash refunds; delivery fees non-refundable; return pickup or return shipping billed at cost.
- Custom and special orders (anything made or ordered just for you): final sale — no returns or exchanges. Your deposit secures the order and your written sign-off fixes the specification.
- Mattresses carry the 100-Night Comfort Exchange and lift chairs the Right-Fit Promise, exactly as described in Returns & Exchanges — one exchange, protector/fit-consult conditions, and no refund or credit of the price difference on exchanges to a lower-priced item.
- Clearance and floor models: final sale, sold as-is.
4. Delivery
White-glove delivery is a $199 service, free within 60 miles of our Melbourne, FL showroom when you order online. Beyond 60 miles, freight and statewide delivery are quoted before you pay. Delivery and freight fees are non-refundable. Furniture haul-away is a paid add-on; old-mattress removal is free with any mattress delivery.
5. Cancellations
Stocked-item orders may be cancelled free before they ship. Custom and special orders may be cancelled only before we place the order with the manufacturer; after that, the deposit applies and the order is final.
Version 2026-07-16. Orders placed under an earlier version are governed by the version accepted at checkout.